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The Future
Homeshield
Collaborating with other GDNs and UIS Technologies Ltd, we are working on the development of a retrofitted alarm, either battery or mains powered, that will support those who are not able to respond to a standard audible alarm, or who may lack the understanding and/or ability to process the purpose of the audible alarm, and as a result would not respond to it if it were sounding. Homeshield has the capability to detect an alarm sound within a property and recognise the difference between an alarm sounding for safety verses a battery change notification. It will then communicate to the occupier, and a key contact of the occupier through the device via a text message. The key contact can then make checks to ensure the occupier is safe. Video capabilities We are committed to delivering a good service to our customers; in a safe, efficient, and caring way. We want our customers to interact with us easily and swiftly whilst also ensuring our sites are safe and secure before we work, during and after we have finished for the day. We are currently working on a Video Intelligence system that will do just that. A simple, smart and sustainable solution that will improve operational efficiency, reduce risks and costs. We will achieve this by combining human, visual and verbal data with industry leading AI-powered video intelligence to drive productivity and build our customers’ trust. We are working through proof of concept and trials across multiple networks. With AI at its heart, it drives a better performance from our own teams and contracting partners alike.
The capabilities so far are: • Customer web app – to allow customers to share experience and issues such as complaints with us, with more accuracy by using a video platform and providing dialogue of the issue along with precise point accuracy of the location. • Eyes on the ground – AI supported self-auditing site walk for the start and end of day to ensure site is correctly set up and left in a safe manner. Utilising AI with computer vision and speech analytics with intelligent alerts for safety and quality of works. Keeping people safe but also reducing fines and penalties from third parties. • Customer self-service solution – improving interaction on site readiness and pre-quote survey process, all within the New Connections domain, providing faster connections at less cost for our networks to serve, improving customer experience and serve vulnerable customers better. The remote surveying capability means geography is no longer a boundary and we can survey more jobs than ever before. It is just the start of our journey, as we continue to develop the capabilities and requirements of video intelligence for our various processes and customers. Our future attention will also be focused on the innovation needed to convert our networks, both to facilitate a hydrogen blend, but also for the transition to 100% hydrogen concentration, if and when the Government announce their decision on hydrogen’s role in heating.
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